The Experience

Your first contact with us could well be by web enquiry. We will endevour to contact you within 24 hours during normal working hours. There are always additional questions which need to be asked no matter how detailed we make our online enquiry form. If you are a telephone enquiry we will ask you questions about your noise problem such as the source of the problem (if known) and how it affects you. We will also ask questions about your property which may tell us for example if there is a potential weak point. We try to identify if there are problems with access, positions of doors, radiators, chimney flues, fitted furniture etc. In most cases we are able to give you a reasonably accurate quote over the phone, this is usually to within +/-5% of the quoted price after survey.

You may be able to send digital photographs of the walls/floors/ceilings concerned. This will help enormously with preparing an even more accurate guideline price.

The Survey

This survey is a chargeable service, however the cost of the survey will be refunded off final invoice if you proceed with the work. The cost of a survey does not exceed £150. During the survey we will confirm the details that we were given on the telephone and establish exactly how the installation will take place and any other issues that need to be considered. At this point a design is confirmed. After the survey you will receive a fixed price quotation, which will include our terms and conditions.

Reference Facility

Given that we cannot guarantee the amount of noise reduction, we can put you in contact with previous customers who will explain what their noise problem was, and how effective our system was at reducing the noise, and what were like as a company. We normally give out references following a survey and fixed price quotation, in other words as a final check. This avoids unnecessary disruption to our previous customers.

Installation

When you have confirmed in writing that you wish to proceed, we will arrange a mutually agreed installation date. The week prior to installation we will contact you to confirm all is in order and what time the team will be expected to arrive, including the contact details of the team leader.

The team Leader will explain exactly what will happen and will also show you each stage as the work progresses. It is the attention to detail that enhances the performance of any system, because to leave a small hole the size of a finger nail can affect the end result by as much as 40%. Our teams are trained to check each others work at regular intervals. Our teams undergo at least 6 months detailed training to ensure they can relate construction practises to acoustic principals, and where necessary be able to modify acoustic design.

At the completion of your noisesuppression system the team leader will go through everything with you to ensure that you are completely happy. It is possible if you have had a high degree of noise ingress that you will find that you have become noise sensitised. This is a common condition, as you relax you will find that you are much less aware of any noise ingress.

Post Installation

After you have had your noise suppression system fitted we will issue you with a Certificate of Installation which describes exactly what you have had installed. We will then contact you after a few weeks to see how well it is working and to ensure that everything remains in order. We will also send you a questionnaire for you to rate our performance.

For more information, please contact us on 0845 845 2025.