Frequently Asked Questions

Here are some of the questions we get asked the most about our service. If you don't find the answer you need here, you’ll find our contact details here

Are your installation vehicles sign written? (Back to top)

Absolutely not. Most domestic neighbour noise problems are at a stage where normal relations have broken down. If our vehicles were sign written your neighbour would know what you are having done. As a result they may become even less careful and thus even noisier putting everything back to where it was prior to installation. All of our teams are trained in discretion and should they be faced with questions about the type of work they are doing they will reply with a suitable answer, such as building maintenance or insulation work.

Will noise suppression add value to my property? (Back to top)

That is up to you. You could certainly add a premium for having your property soundproofed and some of our customers have successfully done this. What does appear to happen is that properties which have been installed sell very quickly in comparison with cheaper identical properties in the same area.

Do you charge for a survey of my property? (Back to top)

Yes and the amount charged depends on where you live. In most cases, before we carry out a survey you will be given a price which is accurate to the plus or minus of 5%. Should you then proceed with the work the cost of the survey will be refunded from the final cost.

Do you guarantee the noise suppression work? (Back to top)

The actual physical installation is guaranteed for 12 months. The actual level of noise reduction is not. This is because even identical houses in the same street can have the same noise suppression system fitted and they will perform differently. The level and intensity of noise can be different, the structures can vary and your perception of the level of noise will differ from someone else. Depending upon the duration of the noise it is also possible that you may have become noise sensitized which can take time to stabilize. Given that we cannot offer guaranteed results, we provide you with the contact details of some of our previous customers. These are customers who have offered to act as referees on our behalf. These customers will be able to describe to you the noise problems they experienced, the effectiveness of our solutions and the levels of professionalism that they experienced. Should you proceed we would also like to ask you to act as a referee.

Will you put insulation into the cavity in the party wall? (Back to top)

No this in most cases will make the noise ingress worse, as by getting rid of the air gap does not allow for stabalisation and may increase the transmission of low frequency noise and vibrations.

Is the blowing of acoustic pugging into the ceiling/floor void enough on its own? (Back to top)

If you are in the lower flat and the noise is coming through the ceiling then it is possibly a combination of both impact and airborne noise. By filling the ceiling void with acoustic pugging you will greatly improve the airborne noise suppression, but have little difference to the impact noise. However, the fact that the void is full and at the optimum density, it will soften the noise. Thus, improving the performance of the additional system such as an acoustic ceiling.

For floors, as the primary noise ingress is probably airborne noise, the pugging on its own may be enough. If it is not, then the addition of high performance membrane will almost certainly acheive the desired results.

For more information, please contact us on 0845 845 2025.